What We Collect and Why
When you open an account, we collect the information needed to run it — your contact details, login credentials, and the payment method you use to deposit or withdraw. If you transact via bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile
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your wallet balance. We do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — browser type, IP address, and session timestamps — to detect unusual access and keep your account secure. This data is used only for
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account operation, fraud prevention, and regulatory compliance where applicable. We do not sell your personal data to third parties. Retention periods follow the requirements of applicable law in the regions where we operate; once data is no longer needed for those purposes, we delete or anonymise
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it. Your use of this platform is subject to your local law and the eligible regions we serve — if access is restricted in your jurisdiction, this policy still governs any data we hold about you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.